What action must an eligible user take to obtain a copy of PSI?

To obtain a copy of the Personnel Security Investigation (PSI), an eligible user must send a request to the investigating agency. This is the correct approach because the PSI is sensitive and confidential information that pertains to an individual's background check and security clearance. The agency responsible for conducting the investigation maintains the records and has the protocols in place to ensure that information is released in a secure and regulated manner.

Submitting an online form might seem convenient, but not all agencies allow for requests to be made through that medium, making it less reliable for securing sensitive information. Similarly, requesting a copy from a colleague is inappropriate and poses potential security risks, as PSIs are confidential and should not be shared informally. Visiting the agency in person could be unnecessary and may not align with the procedures in place for requesting such information, particularly if the agency has designated processes for these requests to ensure proper documentation and approval. Consequently, sending a request directly to the investigating agency is the established and correct procedure to access this type of information.